Privacy Policy

1. Introduction

Acool Watch ("we", "our", or "us") operates acoolwatch.com and provides professional home cleaning services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. Please read this policy carefully.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Contact information: name, email address, phone number, and mailing address when you request a quote or contact us.
• Service details: property address, preferred cleaning schedule, type of service, and special instructions.
• Communication records: messages, emails, and call notes related to your bookings and inquiries.
• Payment information: billing address and payment method details (processed securely by our payment providers; we do not store full card numbers).

We may also automatically collect certain technical data when you visit our website, such as IP address, browser type, device information, and pages visited. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage cleaning services at your property.
• Send quotes, confirmations, reminders, and service-related communications.
• Process payments and maintain financial records.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Send marketing communications (only with your consent; you may opt out at any time).
• Comply with legal obligations and protect our rights.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, we process your personal data based on: (a) performance of a contract (providing our services); (b) your consent (e.g. marketing); (c) our legitimate interests (e.g. improving services, fraud prevention); and (d) legal compliance.

5. Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: payment processors, scheduling tools, and cleaning staff necessary to fulfil your bookings (under strict confidentiality).
• Legal authorities: when required by law or to protect our rights and safety.

We require all third parties to respect the security of your data and to use it only for the purposes we specify.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Booking and contact data are typically retained for several years after your last service; you may request deletion subject to applicable law.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Data portability (receive your data in a structured format).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at hello@acoolwatch.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure transmission (e.g. HTTPS), limited access to personal data, and training for our team.

9. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected a child's data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised, and we encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@acoolwatch.com
Website: acoolwatch.com