Frequently Asked Questions
Your questions, answered. Find the information you need below.
No, you do not need to be home. Most of our clients provide us with a key or code for entry. All our staff are background-checked and insured for your security and peace of mind. We will ensure your home is securely locked upon our departure.
Yes, absolutely. Acool Watch is fully insured and bonded. We prioritize the safety and security of your home and our staff. We can provide proof of insurance upon request.
We stand by our work with a 100% satisfaction guarantee. If for any reason you are not completely satisfied with our service, please contact us within 24 hours, and we will return to re-clean the specific areas at no additional cost.
We use high-quality, professional-grade cleaning products that are both effective and safe for your family, pets, and surfaces. We also offer green, eco-friendly cleaning options upon request. Please let us know if you have any specific preferences or allergies.
Yes, our cleaning teams arrive fully equipped with all the necessary supplies, including vacuums, mops, and cleaning solutions. You don't need to provide anything unless you have a specific product you'd like us to use.
Of course! We understand that every home has different needs. We are happy to customize our cleaning checklist to focus on your priorities. You can add on services like interior window washing, oven cleaning, or refrigerator cleaning. Just let us know what you need when you book.
Our pricing is based on several factors, including the size of your home (square footage), the number of bedrooms and bathrooms, the type of cleaning service requested (deep vs. regular), and any add-on services. We provide a free, no-obligation quote tailored to your specific needs.
We kindly request at least 48 hours' notice for any cancellations or rescheduling. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee. This allows us to manage our team's schedule effectively.
Still Have Questions?
Our team is ready to assist you. Contact us today for any further inquiries or to get your personalized quote.
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